Privacy Policy

This Privacy Policy explains in detail how zhaogeren.chat (“找个人”, “we”, “us”, or “our”) collects, uses, shares, and protects your data for free and paid features across its platform globally.

By accessing or using zhaogeren.chat, including chat, random chat, private chat, video/audio calls, virtual events, coins, and gifts, you agree to this Privacy Policy and consent to the collection, storage, and processing of your information as described herein.

1. Information We Collect

1.1 Account Information

Full name, username, email, password, gender, pronouns, profile image, profile bio, and preferences.
Account creation date, last login date, account status, and subscription history.
Optional information like short bio, social links, and profile visibility settings.

1.2 Usage & Device Data

IP address, approximate geolocation (country, state, city), timezone, and network provider.
Device type, operating system, browser information, app version.
Login timestamps, in-app activity, chat metadata, random chat sessions, and virtual event participation logs.
Crash reports, error logs, and performance metrics for app improvement.

1.3 Paid Features & Transactions

Virtual currency (coins), gifts, subscription purchases, billing details, transaction IDs, payment confirmations via Razorpay.
Promotions, bonus coins, refunds, and account balances.
Payment processor interactions for audit and legal compliance purposes.

1.4 Communications & Chat Data

Support messages, chat logs flagged for moderation, call metadata (duration, timestamps, participants).
Content you share publicly or with other users may be temporarily stored for matching and moderation.
Audio/video streams are generally not recorded unless reported or flagged.

1.5 Third-party Services

Analytics providers (Google Analytics, Mixpanel, Sentry) for app usage and performance tracking.
Cloud storage and server providers (AWS, GCP, Vercel, etc.) for operational support.
AI/ML service providers for moderation and matching algorithms.

2. How We Use Your Information

To create and manage accounts, verify identity, and enable free and paid features.
To provide AI-based matching, recommendations, random chat, and virtual events.
To detect fraud, prevent multiple-account abuse, and monitor suspicious activity.
To process payments, coins, and gifts, including refunds and adjustments.
To communicate updates, alerts, and customer support responses.
To analyze app usage for product improvement and personalized experiences.

3. Cookies and Tracking Technologies

We use cookies, local storage, and analytics tracking for session management, preferences, feature improvement, and performance monitoring.
Essential cookies are required for login and transactions; non-essential cookies help with analytics and optional personalization.
Users can disable non-essential cookies via device or browser settings without affecting core functionality.

4. AI & Automated Processing

AI models are used for matching users based on preferences, behavior, and interactions.
Content moderation uses AI to detect abusive, offensive, or spam messages automatically.
No user chat data is used to train external AI models without consent.
Automated recommendations are monitored to avoid biases and ensure fairness.

5. Sharing Your Information

We do not sell your personal information.
Limited data may be shared with trusted third parties for operational purposes: payment processors, analytics providers, cloud servers, and AI moderation services.
Legal compliance: we may disclose data to law enforcement or regulatory bodies under applicable laws.
Aggregated or anonymized data may be shared for research or analytical purposes.

6. Data Retention & Deletion

Account and profile data are retained until deletion by the user or deactivation.
Deleted data may persist in backups for fraud prevention or legal compliance (typically 90–180 days).
Chat messages flagged for abuse are retained for investigation and safety purposes.
Virtual currency transactions are logged for financial compliance.

7. Your Rights

Right to access, correct, delete, or export personal data.
Right to withdraw consent for specific processing activities.
Right to opt-out of non-essential cookies or tracking.
Right to object to automated profiling (AI matching and moderation).
Right to lodge complaints with privacy authorities in your jurisdiction.

8. Security Measures

Encryption in transit (TLS/SSL) and at rest for sensitive data.
Password security with bcrypt or equivalent hashing.
Restricted internal access based on role and necessity.
Regular security audits, penetration tests, and monitoring of suspicious activity.
Incident response plans for data breaches or unauthorized access.

9. Children’s Privacy

zhaogeren.chat is intended strictly for users aged 18 and above.
We do not knowingly collect information from minors, and accounts found underage may be terminated.

10. International Data Transfers

Your data may be stored or processed in countries outside your residence.
Transfers comply with GDPR and equivalent standards using Standard Contractual Clauses and encryption.
Data may be accessed by authorized personnel globally for operational purposes.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in features, regulations, or legal obligations.
Significant updates will be communicated via in-app notifications, emails, or both.
Continued use after changes constitutes acceptance of the revised policy.

12. Contact Information

For any privacy concerns, requests, or inquiries, contact us at privacy@pairly.chat.

By using zhaogeren.chat, you acknowledge that you have read and agreed to this Privacy Policy.